Remove Actionable Insights Remove Business Growth Remove Business Operations Remove Customer Survey
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Transforming MR and Insights teams into active participants in Customer Experience processes.

Futurelab

Whether core business would decide to act on the data or not, didn’t impact the KPIs of the ones who delivered the reports. First, businesses started asking for actionable insights rather than just data: a new role that the researchers performed well, turning from number crunchers into consultative teams.