XM Visionaries: How Mastercard built a global CX team
Qualtrics
NOVEMBER 6, 2019
From breaking down silos, making the business case for CX and (sometimes) even ignoring what the data was telling him, find out how Mastercard’s breakthrough customer experience came to be. As they looked at the existing customer data, they were able to demonstrate just how interconnected Mastercard’s touchpoints are. “We
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