SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Moreover, their teams will help you with WHEN to launch WHICH survey at WHICH touchpoint.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Qualtrics

NOVEMBER 6, 2019

The first step was to identify all the touchpoints along the customer journey and bring 35 representatives together from the many cross-functional teams who impact the overall experience. “We As they looked at the existing customer data, they were able to demonstrate just how interconnected Mastercard’s touchpoints are. “We

CX 33

CX Close the Loop Touchpoint Start-ups 33

SurveySensum

APRIL 21, 2023

Prioritize actions to drive business goals and growth. SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. InMoment InMoment is a customer experience management platform for conducting and analyzing surveys.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52