Confirmit

OCTOBER 30, 2018

A coordinated approach ensures that the company mines actionable insight from every point of the customer lifecycle, from the sales process through to back-end transactional pieces such as claims and problem resolution. Hall touts the comprehensive Action Management technology as the most vital piece of the VoC program.

VOC 40

VOC Net Promoter Score NPS Voice of the Customer 40

Qualtrics

JULY 15, 2019

While both methods are incredibly valuable when it comes to CX insights, CSAT may be the most appropriate for collecting specific and actionable insights within your CX. Learn more: What is Closed-Loop Customer Experience Management? CSAT measures customer satisfaction related to a specific interaction.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SurveySensum

APRIL 21, 2023

Actionable Analytics: This feature analyzes the collected data and transforms them into actionable insights, helping users to make necessary improvements and strategic planning. InMoment InMoment is a customer experience management platform for conducting and analyzing surveys.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. Medallia , one of the top Qualtrics alternatives and universal head in experience management and engagement. Accurate and quick to update.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Qualtrics

NOVEMBER 6, 2019

In fact, we delivered 41 specific actionable insights last year.”. For example, you start to learn whether you need to improve the questions that you’re asking , to follow up with those customers, or introduce things like case management to close the loop with customers. “If

CX 33

CX Close the Loop Touchpoint Start-ups 33

SugarCRM

JULY 6, 2021

Additionally, SugarPredict is an exclusive artificial intelligence engine driving results directly from your CRM data to provide you actionable insights regarding customers and which leads to follow up with.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29