SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. Set up notifications to address feedback to close the loop. Text analytics helps understand customer feedback, gauge satisfaction levels, and identify areas for improvement.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Confirmit

OCTOBER 30, 2018

Philadelphia Insurance partnered with Confirmit to design and implement a Voice of the Customer (VoC) program to enable the insurer to gain a line of sight into every part of the customer lifecycle. Customer feedback translates into real changes. “We now listen smartly, with purpose,” explains Hall.

VOC 40

VOC Net Promoter Score NPS Voice of the Customer 40

SurveySensum

NOVEMBER 11, 2021

Data Management. Other features : CX Strategy & Design, Survey & Data Collection, Action & Case Management, Dashboard & Reporting, Text & Advanced Analytics. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys. Feedback analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SugarCRM

JULY 6, 2021

Additionally, SugarPredict is an exclusive artificial intelligence engine driving results directly from your CRM data to provide you actionable insights regarding customers and which leads to follow up with. Check out this guide for a detailed overview of how to craft a customer experience strategy for your organization.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29