SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

AUGUST 1, 2023

Get instant detractor alerts on your CRM so you can close the loop in time. Collect and Analyze Customer Data: Utilize customer data to gain insights into their preferences, purchase history, demographics, and behavior. Use tools like CRM tools like SurveySensum. But how can you do that?

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

NOVEMBER 1, 2023

The powerful text analytics software allows users to extract actionable insights from open-ended feedback – ensuring no feedback is left behind. It allows users to set up instant notification alerts in case of detractors which enables them to take action and close the feedback loop in real-time.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. to be able to identify actionable insights on which you can take action to improve the customer experience." The Net Promoter System provides the opportunity for you to act by closing the loop on both a tactical and strategic level. blog linkedin twitter Why?

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Confirmit

MAY 29, 2018

Close the loop with individual or group of customers to respond to their feedback. Take action, at a tactical and strategic level, in order to use the Voice of the Customer to make improvements. Design tailored reporting to provide actionable insight at every level of the business, from customer service managers to the CEO.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Get instant detractor alerts on your CRM so you can close the loop in time. Want to Improve Your Retail Customer Experiences? Let’s answer this question! Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52