SurveySensum

OCTOBER 23, 2023

Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. This tool enables users to create unlimited customizable surveys (even with the free version) to gather feedback and track key metrics like NPS, CSAT, SSI, CES, Onboarding, etc. So let’s explore.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

NOVEMBER 13, 2023

Integrations: You must be using other tools such as CRM tools, so make sure your survey tool integrates seamlessly with your existing tools. The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. Identify customer sentiment indicators, cross-referencing with peer review sites, social media, and Net Promoter Score (NPS), and employ customer advocacy tactics. 7. What to Use Churn Rate for?

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Customer Retention 26