SugarCRM

APRIL 12, 2022

Most companies are judged on the customer experiences they provide. Creating meaningful connections with customers is the key component of success and the pillar of driving revenue. Sugar Hint takes the guesswork out and provides actionable insights delivered on-demand to eliminate time-consuming research and manual data entry.

Manufacturing 49

Manufacturing CX Data Entry CRM 49

SugarCRM

SEPTEMBER 20, 2022

Data-driven decisions are based on facts and trends rather than speculation and gut instincts and are more likely to increase your organization’s productivity. A primary challenge for many companies is having an incomplete view of customer data. What Is Data Enrichment? Improve brand loyalty. Closing Thoughts.

CRM 26

CRM Data Entry Actionable Insights Social Media 26

Hodusoft

DECEMBER 28, 2022

Businesses need a strong communication strategy to deliver seamless customer experiences. Such metrics help businesses identify agents’ strengths and weaknesses and work on specific areas for maintaining a better customer experience. It shows how efficient the call center operations are in solving customer issues.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

SugarCRM

MAY 25, 2023

CRM has undergone significant changes in the past five years driven by technological advancements and shifting customer expectations. 5 Ways Customer Relationship Management Has Evolved Over The Past Five Years 1. Brands, using a CRM, can leverage the insights gained to craft personalized customer experiences.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Hodusoft

SEPTEMBER 18, 2023

Initially, in the late 20 th century, the industry was primarily involved in outsourcing non-core or additional business functions such as customer support and data entry to offshore locations. This also ensures streamlined processes and improved customer experiences.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Hodusoft

DECEMBER 6, 2022

Modern companies increasingly rely on contact center solutions in order to build loyalty and retention among customers. 84% of businesses that strive to enhance customer experience noted significant growth in their revenue. Here are some examples of how contact center software enhances customer experiences.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52

Hodusoft

NOVEMBER 22, 2022

Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52