SugarCRM

APRIL 12, 2022

With Sugar Sell, Neenah has access to all the right data at just the right time to easily anticipate and meet customer needs—often before they even realize they have them. Sugar Hint takes the guesswork out and provides actionable insights delivered on-demand to eliminate time-consuming research and manual data entry.

Manufacturing 49

Manufacturing CX Data Entry CRM 49

SugarCRM

SEPTEMBER 20, 2022

Data-driven decisions are based on facts and trends rather than speculation and gut instincts and are more likely to increase your organization’s productivity. A primary challenge for many companies is having an incomplete view of customer data. What Is Data Enrichment? Improve brand loyalty. Closing Thoughts.

CRM 26

CRM Data Entry Actionable Insights Social Media 26

Hodusoft

DECEMBER 28, 2022

Adapting Omni channel communication 76% of customers expect the same level of service across all channels. This expectation can be fulfilled when businesses adapt Omni channel call center solutions. Omnichannel communication is not restricted to just opening up multiple channels for customer interaction.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

SugarCRM

MAY 25, 2023

CRM has undergone significant changes in the past five years driven by technological advancements and shifting customer expectations. 5 Ways Customer Relationship Management Has Evolved Over The Past Five Years 1. They can now analyze large volumes of customer data, identify patterns, and generate actionable insights.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Hodusoft

SEPTEMBER 18, 2023

Initially, in the late 20 th century, the industry was primarily involved in outsourcing non-core or additional business functions such as customer support and data entry to offshore locations. This further ensures reduced response times and improved customer experience.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Hodusoft

DECEMBER 6, 2022

Since this feature streamlines queue management, it reduces customer waiting times as well as lowers the call abandonment rate. Omnichannel capabilities help businesses to merge all of their communication channels into a single platform and maintain a high level of customer service.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52

Hodusoft

NOVEMBER 22, 2022

Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52