Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 trillion USD by 2026. to generate reports.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Zendesk

JUNE 17, 2022

Indirect feedback is just as important to monitor as direct feedback—unhappy customers may not bother to give their opinion directly. Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Customer feedback management examples.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98