Actionable Insights, Customer Relationship Management, Gaming and Predictive Analytics

How Generative AI Can Uplift Your Voice of the Customer (VoC) Program

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. There are many ways AI is offering faster and more efficient ways to understand customer feedback and deliver better experiences.

Voice of the Customer

Voice of the Customer VOC AI Sentiment Analysis

The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

Customer Relationship Management

Customer Relationship Management Customer Relationship CRM Artificial Intelligence

Tech Customer Success

How Generative AI Can Uplift Your Voice of the Customer (VoC) Program

The Evolution of Customer Relationship Management: A Look at the Last Five Years

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