Actionable Insights Customer Relationship NPS Outlook 
SurveySensum
SEPTEMBER 11, 2023
Churn Rate : The churn rate calculates the percentage of customers who cancel their subscriptions within a given period. Customer Experience This category is all about understanding your customers’ feelings and experiences with your product. NPS helps you gauge customer satisfaction and loyalty.
Comm100
MAY 21, 2019
Nate Brown, Matthew Dixon, Justin Robbins – Judge Judy NPS Edition: The Case Against NPS. There’s not much that gets CX pros riled up like a good discussion about NPS. NPS is on trial, and Nate is the defending attorney. Andrew Gilliam – Ho hum No More: Re-imagining Customer Surveys to Drive Results.
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