Lumoa

OCTOBER 15, 2023

of respondents mentioned that the other departments didn’t really see how CX initiatives made a difference. There are various CX platforms that can do that. It applies universally, from software and utility companies to hospitals and manufacturing businesses.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

ECXO

JUNE 11, 2023

CX design is no longer just about aesthetics. But, many European firms still have a long way to go to reach the levels of CX maturity seen in B2C. If you need to rethink your CX offer, or haven’t got started, time is not on your side. You will need to analyse real-world customers to get to the actionable insight you need.

B2B 130

B2B B2C Touchpoint Actionable Insights 130

Shep Hyken

NOVEMBER 11, 2022

This week, we feature an article by Claron Kinny, SEO Outreach Specialist at Beaconstac , a company that creates and manages QR codes for brands for an immersive offline and online CX. QR codes are used in the hospitality industry, especially by hotel chains, to interact with customers. QR codes in hotel check-ins and rooms .

Customer Service 57

Customer Service Social Media Hospitality Hospitality 57