Lumoa

OCTOBER 15, 2023

Imagine a platform where every employee, regardless of their department, can tap into any customer feedback, receive clear, actionable insights, and then take steps that positively influence key performance indicators (KPIs). It applies universally, from software and utility companies to hospitals and manufacturing businesses.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

ECXO

JUNE 11, 2023

You will need to analyse real-world customers to get to the actionable insight you need. You will need to analyse real-world customers to get to the actionable insight you need. This has resulted in increased bookings and customer satisfaction, and has helped Airbnb disrupt the hospitality industry.

B2B 130

B2B B2C Touchpoint Actionable Insights 130

Shep Hyken

NOVEMBER 11, 2022

QR codes are used in the hospitality industry, especially by hotel chains, to interact with customers. Instead of having a printed product manual, tech-savvy companies and manufacturers offer a QR code that leads to online product manuals, including troubleshooting and how-to videos, color images, and other relevant information.

Customer Service 57

Customer Service Social Media Hospitality Hospitality 57