SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback. Its advanced analytics provide actionable insight from customer feedback. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

ClearAction

JUNE 25, 2023

Urgent needs of the 2020s are not yet discussed widely, due to preoccupation with AI and other tech, lots of new people in the CX field since the hub-bub of 2020 (restructuring, layoffs, great resignation), adopting CXM playbooks from tech providers, and over-focus on tactical rather strategic CXM. I love it.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

ClearAction

JULY 11, 2023

A customer’s experience includes a lot that is beyond touchpoints. Technologies exist to manage it, and you’ll get tremendous insights that aren’t available otherwise. Your AI/ML/big data is grossly incomplete without mining Customer Service calls. It’s a CXM system connected with business results.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48