ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. AI, automation and machine learning mean solutions are available to meet these expectations – at scale. They want to be seen as individuals.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Sprinklr

OCTOBER 20, 2021

Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Create memorable customer experiences.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Cost-Effective and Scalable Solutions: Machine learning means these tools can adapt and improve over time, keeping operational costs low.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98