Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. We wanted to highlight some from our most recent How to Use Topic Modeling to Extract Conversational Insights. Is topic modeling supervised machine learning (ML)?

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. Meanwhile, you can almost hear the prudent software engineers screaming: “This is not a process!” Data scientists continuously refine models based on new data and insights. And our goal? and “It cannot be happening!”

Machine Learning 83

Machine Learning ML Engineering Text Analytics 83

ECXO

MAY 27, 2024

Current State of AI in Enterprise Software Design AI technologies have permeated many areas of enterprise software, from automating mundane tasks to offering complex data analyses and insights. However, it hasn’t yet empowered designers or engineers directly. Are companies already using this approach?

AI 73

AI Technology Technology CX 73

Customer Service Life

JANUARY 28, 2019

There’s just one problem: the best insights are housed in the customer conversations (phone call recordings and chat and email transcripts) and it’s traditionally been incredibly time consuming or costly, to garner actionable insights. Voice Analytics. First, let’s look at voice analytics platforms.

Machine Learning 60

Machine Learning Contact Center Artificial Intelligence Engineering 60

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . in seconds using machine learning. It has 27 channels and 128 sources to feed data into a centralized platform to generate insights. . Automated actions. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Qualtrics

JULY 23, 2019

where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world. Follow Ben for insights into research and technology. ( @BenBajarin ). He’s also the founder of Tech.pinions and TPThinktank. from Fordham University.

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. AI, automation and machine learning mean solutions are available to meet these expectations – at scale. They want to be seen as individuals.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98