InteractionMetrics

JUNE 19, 2020

Colvin cites Marc Stein, Senior VP at Dell Technologies, who says, “The real gem and actionable insights (from the Net Promoter question) come from the verbatim transcripts.” While unstructured data like this may appear to defy quantification, that’s not actually the case. Or, ‘Why did you give that score?’.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. Automated actions. – With Voice of the Customer tools. . Conclusion.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Sprinklr

OCTOBER 20, 2021

Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Create memorable customer experiences.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85