Remove Actionable Insights Remove ML Remove Predictive Analytics Remove Sentiment Analysis
article thumbnail

What is the Role of AI in Customer Feedback Analysis?

Lumoa

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Lumoa helps you to do it more methodically and fast by creating events.