Actionable Insights Net Promoter Score Text Analytics Unstructured Data 
Lumoa
FEBRUARY 16, 2023
With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.
InteractionMetrics
JUNE 19, 2020
Geoff Colvin writes in ‘The Simple Metric That’s Taking Over Big Business’ (May 2020, Fortune magazine) the star of Net Promoter is its follow-up question, usually stated as something like ‘How could we improve? Or, ‘Why did you give that score?’. Not only are anecdotes not actionable, they can be misleading.
Expert insights. Personalized for you.
94 
Let's personalize your content