Fonolo
JULY 5, 2023
#cx #BrandPerception Click To Tweet Level of Service: How you treat your customers pre- and post-sale plays a large part in whether they come back. Marketing and Advertising Marketing is part of the customer experience, but it also includes your wider public image.
PeopleMetrics
MAY 12, 2022
The customer journey is traditionally broken down into five key stages: Awareness - The customer identifies their need and researches options. They encounter your business through some form of advertising, marketing, or word of mouth. In other words, they're turning points in the customer relationship.
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