Age of the Customer, AI and Artificial Intelligence

Are Smart Things Really Smart or is it Just Smart Marketing?

C3Centricity

DECEMBER 1, 2020

Earlier this year I wrote about the impact of AI and ML on digital marketing. The article is called “ AI and ML are Taking Digital Marketing to the Next Level.” ” In it, I compared the positive and negative implications of technology for customers and companies alike. But are they really that smart?

ML Age of the Customer Pharmaceutical AI

Are Smart Things Really Smart?

C3Centricity

MARCH 10, 2016

Last week I wrote a long post on “The 7 Essential Differences Between Simply Responding to Customers and Providing True Customer Service“ So this week I wanted to write a shorter thought piece on a topic getting a lot of airtime these days; that of smart things, the IoT or the Internet of Things.

Age of the Customer

Age of the Customer Customer Service Artificial Intelligence Customer Satisfaction

Tech Customer Success

Are Smart Things Really Smart or is it Just Smart Marketing?

Are Smart Things Really Smart?

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