Age of the Customer CRM Customer Expectations Omnichannel 
CX Journey
FEBRUARY 23, 2016
For B2B customer experience leaders, the customer service touchpoint is the most important point in the customer experience lifecycle. They also know they will need to redesign and reinvent the service and support experiences to keep up with customer expectations. But these investments aren’t made in isolation.
Comm100
MAY 16, 2021
And in ‘the age of the customer’, they also have more power than ever to get their voices heard. To manage this, businesses must do all they can to perfect the customer experience. Customer experience has emerged as the difference between a sale and a lost customer. – Omnichannel customer support .
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