DMG Consulting

FEBRUARY 12, 2019

AI, Automation and Analytics Drive Vast Improvements in Contact Centers. AI and Automation Pave the Way for Improvements. Automation and artificial intelligence (AI) are changing the way companies operate, allowing businesses to re-imagine many aspects of their operations, including their employees.

Contact Center 74

Contact Center AI Predictive Analytics Data Mining 74

DMG Consulting

APRIL 16, 2019

AI IS THE HEADLINER FOR 2019. Artificial intelligence (AI) is seeing rapid adoption across industries. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Speech/text analytics. Now, systems are emerging that can analyze audio data to detect anger, frustration and other emotions in callers’ vocal tones.

Contact Center 140

Contact Center VOC Social Media AI 140