SugarCRM

APRIL 21, 2022

For example, the use of a centralized CRM solution to capture and process details has become critically important given the significant increase in work-from-home (WFH) arrangements. But using aspects of artificial intelligence (AI) or machine learning (ML) to augment workers’ knowledge can help prioritize workload focus.

CRM 29

CRM B2C Sentiment Analysis Artificial Intelligence 29

SugarCRM

OCTOBER 27, 2022

What’s New, What’s Next – Scanning the CRM Horizon. Sugar Connect scoops up information from emails and calendar entries in both Google and Outlook without the user leaving their activity flow and uses that data to fill SugarCRM with zero effort. Customer Experience is a differentiator and a business essential.

B2B 26

B2B E-commerce CRM CX 26

SugarCRM

SEPTEMBER 3, 2020

Five Ways You Can Drive Revenue From Your CRM. Whether you work in a B2B or B2C industry, modern customers want to be treated like the unique individuals they are. Customer Relationship Management (CRM) technology changes all that. How to Drive Revenue From Your CRM. With CRM, that doesn’t have to be the case.

CRM 55

CRM Artificial Intelligence Data Entry B2C 55

SugarCRM

FEBRUARY 7, 2023

AI adoption has exponentially increased across industries, but not everybody considers it an almighty savior to all CX issues. Only 41% of CX executives today claim they have an AI strategy. In the era when AI mingles its presence in every aspect of our lives, this ratio is on the insignificant side of the spectrum.

CX 26

CX B2C Engineering B2B 26