Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. You reach them where they are with the messages that resonate with them.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

FEBRUARY 11, 2022

For example, customer service agents and business consultants. . You can also find the best features, pros, cons, and pricing of each software that can help you choose the right one for your business. . This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. SurveySensum.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Win the Customer

NOVEMBER 6, 2020

Whatever you do, always remember that no tool or AI element can compensate for the lack of a dedicated and skilled workforce regarding customer support. Any time you hire people for your customer service team, go for individuals with the required skill set for your business. Remember, it is not just about a timely response.

Customer Experience 52

Customer Experience Customer Loyalty Customer Retention Social Media 52

SurveySensum

JULY 14, 2020

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132