SurveySensum

SEPTEMBER 5, 2023

Know Your Customers and Segment Them To truly understand your customers and provide them with a tailored SaaS experience, consider a few simple yet effective measures: Customer Segmentation and Persona Development: Divide your customers into groups based on their roles, industries, sizes of their businesses, and decision-makers.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SugarCRM

MAY 25, 2023

CRM has undergone significant changes in the past five years driven by technological advancements and shifting customer expectations. 5 Ways Customer Relationship Management Has Evolved Over The Past Five Years 1. CRM platforms that have embraced AI and automation help teams to streamline processes and workflows.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Preemptively identify recurring customer issues.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Zendesk

FEBRUARY 19, 2021

In Zendesk’s 2021 Customer Experience Trends Report , organizations reported seismic shifts in how they work: 88% of tech decision-makers at mid-sized companies and 91% at enterprise companies say COVID accelerated digital adoption. 56% of mid-sized businesses and 59% of enterprise companies manage remote teams.

CX 52

CX Technology Technology AI 52