SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. But what more can an exceptional SaaS customer experience bring to the table? This will help you address their unique pain points.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Preemptively identify recurring customer issues.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SugarCRM

MAY 25, 2023

CRM has undergone significant changes in the past five years driven by technological advancements and shifting customer expectations. 5 Ways Customer Relationship Management Has Evolved Over The Past Five Years 1. CRM platforms that have embraced AI and automation help teams to streamline processes and workflows.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26