SurveySensum

SEPTEMBER 5, 2023

By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business. Dive into this blog to explore 11 actionable insights and uncover the full potential.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Intercom, Inc.

MARCH 16, 2021

But when your team is so busy managing day-to-day reactive conversations you may be wondering how you’ll find time to identify recurring customer questions and pain points, so you can begin proactively resolving issues. Preemptively identify recurring customer issues.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SugarCRM

MAY 25, 2023

For the customer’s sake, brands need CRM platforms if they want to communicate effectively, address concerns in a timely manner, and prove time and time again why they value their business. 3. CRM platforms that have embraced AI and automation help teams to streamline processes and workflows. CRM platforms have come a long way.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. The result?

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83