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Remove AI Remove Business Management Remove Social Media Remove Voice of the Customer
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Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

JANUARY 14, 2020

With more than 100,000 visitors a month from over 200 countries around the world, CustomerThink is a hub of resources for the customer support professional. It’s one of our favorite places to learn about every facet of consumer-first business management. Top Pick : Actually, customer support IS a cost-center… Bold360 Blog.

Customer Service 136
Customer Service Contact Center Social Media CX 136
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5 Radical Changes to VoC of the Future for ROI Maturity

ClearAction

MAY 18, 2017

What’s the greatest challenge Voice of the Customer (VoC) managers face? No wonder Forrester’s State of Customer Experience study revealed that while 90% of executives believe customer experience is essential to their company’s strategy, 86% don’t expect to see much value from it.

VOC 54
VOC Voice of the Customer Social Media Customer Feedback 54
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