Fonolo

FEBRUARY 14, 2023

Features of Call Center Automation Software Now that we’ve established the main benefits of call center automation software, it’s time to break down the key features. Most marketing CRM software has these capabilities, so it makes sense to harness their power for your contact center. Let’s look at chatbots as an example.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

SugarCRM

JANUARY 9, 2024

With Artificial Intelligence (AI) and Generative AIon the rise, integrating them into your customer relationships is critical. According to our most recent report , 80% of the respondents claim they aim to implement AI across their organization in the next five years. Such areas make a point of keeping customer data within the region.

AI 32

AI Artificial Intelligence Customer Experience Engineering 32

Hodusoft

FEBRUARY 6, 2024

Let’s explore the key highlights of HoduSoft in this event for businesses looking to enhance their business operations. HoduCC Omnichannel CX suite is one of the flagship products of HoduSoft that meets the evolving demands of today’s businesses as well as customers.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Hodusoft

MAY 8, 2022

Connectivity, Communication, Collaboration and Cohesion form the underpinnings of successful business operations. Today’s Business Phone Systems, the modern term for what is generally referred to as PBX or Private Branch exchange, facilitate seamless connectivity and communications transcending distances and locations.

CRM 52

CRM Transportation Technology Technology 52

Hodusoft

MAY 8, 2022

Connectivity, Communication, Collaboration and Cohesion form the underpinnings of successful business operations. Today’s Business Phone Systems, the modern term for what is generally referred to as PBX or Private Branch exchange, facilitate seamless connectivity and communications transcending distances and locations.

CRM 52

CRM Transportation Technology Technology 52

Hodusoft

MAY 8, 2022

Everything You Should Know About IP PBX/Business Phone Systems. Connectivity, Communication, Collaboration and Cohesion form the underpinnings of successful business operations. All users and usage goes into a central CRM under one head. Each sub-tenant or sub-user can maintain a distinct directory, user group and CRM.

CRM 52

CRM Transportation Technology Technology 52

Zendesk

DECEMBER 1, 2020

Digital transformation isn’t just about “bringing efficiency to outdated business operations” or “reducing operational costs.” Main areas of digital transformation. Implementing digital tools like artificial intelligence (AI) to free employees to focus on tasks requiring creativity, problem-solving, and more human skills.

AI 98

AI Technology Technology Artificial Intelligence 98