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Intelligent automation vs. RPA: Avoid these common mistakes

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Contact center leaders often use intelligent automation tools to automate processes, business operations, and manual tasks, reducing the amount of human intervention needed to complete repetitive tasks. Think bots that imitate human work, such as data entry. RPA don’ts: Do not rush AI technology. What is RPA?

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The Power of All-in-One CRM: Aligning IT Leaders with Key Business Objectives

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It aims to provide a centralized platform for managing various aspects of customer relationships and business operations. The goal is to offer businesses a unified solution that encompasses multiple departments and streamlines their processes. Download our guide, CRO Update: AI and Digital Sales Transformation.

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