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Intelligent automation vs. RPA: Avoid these common mistakes

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APRIL 12, 2022

Contact center leaders often use intelligent automation tools to automate processes, business operations, and manual tasks, reducing the amount of human intervention needed to complete repetitive tasks. Think bots that imitate human work, such as data entry.

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The Power of All-in-One CRM: Aligning IT Leaders with Key Business Objectives

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It aims to provide a centralized platform for managing various aspects of customer relationships and business operations. The goal is to offer businesses a unified solution that encompasses multiple departments and streamlines their processes.

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