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Intelligent automation vs. RPA: Avoid these common mistakes

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Contact center leaders often use intelligent automation tools to automate processes, business operations, and manual tasks, reducing the amount of human intervention needed to complete repetitive tasks. Customers aren’t impressed by technology alone; they are impressed by the quick and impactful help it provides.

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The Power of All-in-One CRM: Aligning IT Leaders with Key Business Objectives

SugarCRM

It aims to provide a centralized platform for managing various aspects of customer relationships and business operations. The goal is to offer businesses a unified solution that encompasses multiple departments and streamlines their processes.

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