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7 Must-Have Features for Next-Level Database Monitoring

SurveySensum

Is your database the powerhouse of your business operations? With data at its core, a robust monitoring system is not just beneficial—it’s imperative. Storing and analyzing customer feedback becomes not just an operational task but a strategic advantage when databases are tuned to listen to the voice of the customer.

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Intelligent automation vs. RPA: Avoid these common mistakes

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Contact center leaders often use intelligent automation tools to automate processes, business operations, and manual tasks, reducing the amount of human intervention needed to complete repetitive tasks. It helps orchestrate keys areas in the customer journey to ensure the experience is the same in every channel.