SurveySensum
MAY 14, 2024
Storing and analyzing customer feedback becomes not just an operational task but a strategic advantage when databases are tuned to listen to the voice of the customer. This feature transcends traditional data handling by weaving in qualitative insights.
1 to 1
APRIL 12, 2022
Think bots that imitate human work, such as data entry. RPA is quickly gaining popularity in both the front- and back-office to streamline operations and free-up customer-facing employees to focus on more meaningful customer interactions while also lowering cost to serve and improving customer satisfaction.
Hodusoft
DECEMBER 6, 2022
With the integration of CRM into the contact center, software agents can access customer data to understand them better before answering or picking up the call. It prepares agents for the conversation and accelerates the resolution process while raising customer satisfaction.
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