Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Ameyo Callversations

JANUARY 4, 2022

Unique customers have unique preferences with communication platforms hence brands need to be available across all communication channels like phone, WhatsApp, webchat, email, social media, and more. Using AI for chatbots is just one way out of many in order to drive the conversation in the era of conversational AI.

E-commerce 96

E-commerce AI Social Media Touchpoint 96

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. As the CEO of TeleDirect , Smitha is responsible for running all facets of the business and has a proven executive management track record. Kaye Chapman @kayejchapman. Smitha Baliga @Tele_Direct.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561