AI, Case Management, Customer Experience and Outlook

SugarConnected on Tour 2022: Building a Customer-Centric Culture—One Stop at a Time

SugarCRM

OCTOBER 27, 2022

Adrian Swinscoe is a best-selling author on customer service, experience, and engagement. He also regularly writes for Forbes and is the mind behind top Customer Experience (CX) books “Punk CX” and “How to Wow.” Remove grit from the customer experience. Get in front of people.

B2B

B2B E-commerce CRM CX

Solving the customer success equation: Nick Mehta on delivering value at scale

Intercom, Inc.

DECEMBER 10, 2020

Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. Those beliefs are at the core of customer success: that it’s about a relationship that goes beyond a transaction between company and customer. On the other hand, customer success is proactive.

B2B

B2B Outlook Sales Touchpoint

Tech Customer Success

SugarConnected on Tour 2022: Building a Customer-Centric Culture—One Stop at a Time

Solving the customer success equation: Nick Mehta on delivering value at scale

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