Zendesk

FEBRUARY 28, 2023

Centribal Platform Centribal Platform (Messaging) is a conversational tool for creating, managing, and training bots which integrates with your customers’ favorite channels and ticketing tools–offering complete traceability and excellent customer experience. in an organization.

ML 52

ML Predictive Analytics Machine Learning Construction 52

Logicalware

JUNE 7, 2022

So today we’re excited to launch two new solutions, Puzzel Smart Chatbot and Puzzel Performance Management, to help you do just that. Puzzel Smart Chatbot is an AI-powered chatbot solution that enables you to provide 24/7 automated customer service on your website. & Child tickets in Puzzel Case Management??

Case Management 52

Case Management Start-ups CRM Customer Satisfaction 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Data Management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Educating on self-service results in a better customer experience. Kaye Chapman @kayejchapman.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Businesses can use these insights to improve their overall customer experience.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SugarCRM

OCTOBER 27, 2022

Adrian Swinscoe is a best-selling author on customer service, experience, and engagement. He also regularly writes for Forbes and is the mind behind top Customer Experience (CX) books “Punk CX” and “How to Wow.” Remove grit from the customer experience. Get in front of people.

B2B 26

B2B E-commerce CRM CX 26

Comm100

NOVEMBER 8, 2018

These are all questions to keep top of mind when planning out your overall customer experience strategy. In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions. AI-powered chatbots. Knowledge base. Social media.

Social Media 51

Social Media AI Machine Learning Technology 51

Fonolo

FEBRUARY 13, 2019

Also, see “ AI is Not Reducing Call Center Agent Employment.”. It’s true that there is a lot of overlap between, say, marketing, customer success, and customer service teams, especially as the worlds of CRM and call center collide (See: “ Is a Call Center Just a CRM Feature? We talk about: The Role of Workforce Management.

Contact Center 57

Contact Center Technology Technology CRM 57

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., Tethr’s vision is a world where every company listens, and every customer is heard. social media comments , user reviews, etc.). You mention conversations.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20