Logicalware

FEBRUARY 18, 2024

Their requirements were clear: UK Government-approved (G-Cloud framework RM1557.13), reliable, secure, and aligned with a forward-thinking vision. The solution came swiftly in Puzzel, offering a cloud-based omnichannel platform. We’d have downtime once or twice a week,” remarks Tom.

Government 59

Government Omnichannel AI Touchpoint 59

Logicalware

FEBRUARY 11, 2024

Recognising the need for a transformative solution, Sutton Council initiated a tender process, seeking an omnichannel platform that not only delivered voice services but also enabled engagement through various channels. ” Embracing AI The Sutton Council team is dedicated to advancing customer service responsibly.

Technology 59

Technology Technology CX Omnichannel 59

Fonolo

JANUARY 14, 2020

Bold360 is an AI-powered customer messaging platform that uses Natural Language Processing to help agents handle routine queries and tasks, and talk to your customers where they want to engage. And if you’re interested in finding more about the real-world applications of AI, tune into the AI: In Real Life podcast.

Customer Service 136

Customer Service Contact Center Social Media CX 136