Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. The Best Live Chat Providers for Governments .

Government 80

Government CRM Omnichannel Case Management 80

Logicalware

FEBRUARY 18, 2024

Their requirements were clear: UK Government-approved (G-Cloud framework RM1557.13), reliable, secure, and aligned with a forward-thinking vision. The solution came swiftly in Puzzel, offering a cloud-based omnichannel platform. We’d have downtime once or twice a week,” remarks Tom.

Government 59

Government Omnichannel AI Touchpoint 59

Logicalware

FEBRUARY 11, 2024

Recognising the need for a transformative solution, Sutton Council initiated a tender process, seeking an omnichannel platform that not only delivered voice services but also enabled engagement through various channels. The objective extended beyond voice communication; Sutton Council aimed to break down silos within existing systems.

Technology 59

Technology Technology CX Omnichannel 59

Execs In The Know

MARCH 22, 2023

Fulton County Government has made a commitment to provide service accurately and efficiently to its customers across multiple touchpoints with minimal deficiencies by eliminating cross-functional disconnects. Lisa Oswald Senior Vice President & Global Head of Customer Service Pg.

CX 52

CX Contact Center Start-ups Education 52

Fonolo

JANUARY 14, 2020

They’re the driving force behind more than 2,000 of the world’s brands, including more than 50% of the Fortune 500 and 90% of US Government Executive Branch Departments. Desk is Salesforce’s support software solution, built to handle multi-channel, mobile, case management and productivity. Plus so much more.

Customer Service 136

Customer Service Contact Center Social Media CX 136