Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. The real-time and accessible nature of live chat caters perfectly to today’s consumer expectations, while providing government agencies with an efficient and cost-effective channel. Excellent user experience .

Government 82

Government CRM Omnichannel Case Management 82

Logicalware

FEBRUARY 18, 2024

Their requirements were clear: UK Government-approved (G-Cloud framework RM1557.13), reliable, secure, and aligned with a forward-thinking vision. The solution came swiftly in Puzzel, offering a cloud-based omnichannel platform. We’d have downtime once or twice a week,” remarks Tom.

Government 59

Government Omnichannel Touchpoint AI 59

Logicalware

FEBRUARY 11, 2024

Recognising the need for a transformative solution, Sutton Council initiated a tender process, seeking an omnichannel platform that not only delivered voice services but also enabled engagement through various channels. To find out how Puzzel can help enhance the customer experience with empathetic and proactive support, get in touch today.

Technology 59

Technology Technology CX Omnichannel 59

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Execs In The Know

MARCH 22, 2023

For woom, this looks like considering the customer experience in every one of our strategic initiatives, processes, and decision matrixes. Lisa Oswald Senior Vice President & Global Head of Customer Service Pg. 59 LOYALTY How is your organization identifying and tackling common pain points for customers?

CX 52

CX Contact Center Start-ups Education 52