SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Data Management. Text Analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Logicalware

OCTOBER 3, 2023

Interestingly, AI can help enhance empathy in customer interactions. Here’s how: Understanding your customers through sentiment analysis In the digital sphere, where customer interactions often occur through chatbots, email, or social media, businesses risk losing the ability to infer context in their interactions with customers.

AI 52

AI Sentiment Analysis Customer Experience Social Media 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. It’s a customer experience management (CEM) platform that helps businesses enhance their customer experience and drive growth. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Qualtrics

OCTOBER 9, 2020

recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., what are people using this conversational analysis for? Unstructured data—or what’s sometimes called “ambient” or “found” data—is data that is collected during the normal course of business (e.g., About Tethr.

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20