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Improving the HELOC Process: Leveraging Automation Technologies for Enhanced Efficiency and Customer Experience

Lightico

Traditionally, lenders have had to deal with compliance paperwork when processing HELOC loans, which can slow down the time to funding and cause unnecessary frustration for borrowers. This is where automation technologies such as eForms and eSignatures can play a significant role in streamlining the HELOC application process.

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Incredibly Useful Call Center Technology Trends for Businesses

MattsenKumar

Call centers can bank upon the nascent opportunities by identifying the right call center technology trends and build robust processes around them. Identifying call center technology trends and teaching them as a culture at your customer service centers can work in your favor. Call Center Technology Trends. Remote Tech Support

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National eSign Day: Celebrating 26 Years of Digital Signatures & a Bright Future Ahead

Lightico

The 1900’s witnessed significant advancements in signature technology. Businesses across industries, including finance, real estate, healthcare, and more, have embraced electronic signatures to streamline their operations.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Compliance missteps occur. Burnt-out staff produce less. Too many portals…”.

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Contact Centers’ Digital Transformation Has Only Begun

DMG Consulting

Companies have reduced their physical presence and, whenever possible, real estate costs. Allowing 25 percent to 30 percent of contact center employees to work from home is a safe way to go, as long as security, regulatory, and compliance concerns are properly addressed.