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What is Call Routing in a Contact Center?

Fonolo

JULY 6, 2021

Contact centers help customers get the information they need from a business while gathering valuable consumer insights through outbound and inbound communication. However, a contact center can’t function properly without effective, customizable call routing. Types of contact center call routing.

Contact Center 81
Contact Center Artificial Intelligence Machine Learning Customer Satisfaction 81
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How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher

Intercom

APRIL 20, 2023

AI can take customer data, fill those gaps, and even reveal issues that weren’t captured by surveys in the first place. Jim: In my first job out of college, I was going to visit my girlfriend, now my wife, in Connecticut. Bridging the survey gap with AI Liam: Before we wrap up, I want to get your thoughts on AI.

Net Promoter Score 52
Net Promoter Score Customer Experience CX Finance 52
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