Remove AI Remove Contact Center Remove Customer Relationship Management Remove Customer Service Sales
article thumbnail

The Business Case for Making Contact Center Applications Standard Employee Productivity Tools

DMG Consulting

The Business Case for Making Contact Center Applications Standard Employee Productivity Tools. Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Sep 3, 2021 Donna Fluss.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. Emma Donnelly – Head Of Customer Service at Redrow Homes.