Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Execs In The Know

FEBRUARY 29, 2024

Contact center agents are tasked with learning seven tools, on average, to do their job well. Example: A technology company implemented asynchronous messaging to improve productivity and cut costs but failed to capture Voice of the Employee (VoE) feedback before scaling it across its service delivery network.

CX Transformation 99

CX Transformation CX VOE AI 99

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

DMG Consulting

APRIL 11, 2022

For many contact centers, technology saved the day as businesses transformed. The cloud helped support the migration from on-site to work-at-home (WAH), analytics provided insight into the voice of the customer (VoC) and employee (VoE), and artificial intelligence (AI) and automation boosted contact center performance.

E-commerce 48

E-commerce Real Estate VOE Contact Center 48

CX Accelerator

JANUARY 25, 2019

In addition to surveys and reports, the anonymous feedback portal within OfficeVibe works great as a Voice of The Employee (VoE) tool. Conversely, when knowledge flows freely using a methodology such as KCS or Knowledge Centered Support , it powers self-service channels, saves employees countless hours, and breathes life into everyday work.

CX 140

CX VOE Artificial Intelligence Voice of the Employee 140

Callminer

JULY 15, 2019

We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Tuesday, July 23rd Agent Performance and Contact Center Efficiency. What Can AI Do To Help Your Business Today?

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28