AI Contact Center VOE Voice of the Employee 
Execs In The Know
FEBRUARY 29, 2024
Consider the employee experience. Contact center agents are tasked with learning seven tools, on average, to do their job well. Example: Last year, Air Canada announced its new AI-enabled customer support chatbots. Solution: AI’s success hinges on human-centered design.
Execs In The Know
DECEMBER 6, 2021
For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.
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Execs In The Know
DECEMBER 6, 2021
For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.
Callminer
JULY 15, 2019
We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Employee Engagement Trends of 2019 featuring nGuvu.
CX Accelerator
JANUARY 25, 2019
The real-time, actionable data generated will run laps around any traditional yearly employee survey. In addition to surveys and reports, the anonymous feedback portal within OfficeVibe works great as a Voice of The Employee (VoE) tool. If the bot is what you seek, the knowledge base you must tweak.
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