SugarCRM

OCTOBER 27, 2022

According to McKinsey , 75% of consumers have tried a new shopping behavior, for example, moving from stores to e-commerce. What’s New, What’s Next – Scanning the CRM Horizon. When the data is in a CRM system rather than a flat data repository, it can be interpreted through a sales lens.

B2B 26

B2B E-commerce CRM CX 26

Zendesk

JUNE 25, 2021

Aisera TicketIQ (Support) is a next-gen AI Service Experience solution. Botfuel (Support) is a sales enabling chatbot platform for E-commerce. Yext AI Search. Yext AI Search (Support) helps you simplify self-service with a world-class search experience that delivers direct answers within Zendesk. Aisera TicketIQ.

Contact Center 52

Contact Center E-commerce Data Entry AI 52

SugarCRM

APRIL 26, 2022

AI-backed chatbots. Customer support automation can also reduce human error, establish a uniform tone and voice across all touchpoints, and centralize your customer data into a single system when using a CRM platform. Manual data entry. Support automation includes everything from self-service options to AI.

E-commerce 26

E-commerce Data Entry Start-ups CRM 26