VOZIQ

FEBRUARY 25, 2022

This ever-looming churn risk is increasing, despite all efforts to prevent it, because of growing competition, changing customer expectations, and the inability of traditional customer retention models to stay current. The five common traditional retention approach limitations are: 1.Fragmented Fragmented Efforts.

Structured Data 40

Structured Data Unstructured Data Customer Retention ML 40

VOZIQ

APRIL 21, 2022

This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with. Still, relying on survey-based customer feedback?

Unstructured Data 52

Unstructured Data Contact Center Text Analytics Customer Retention 52

VOZIQ

JUNE 16, 2022

In my experience while working with the leaders of several recurring revenue businesses, I’ve realized while customer retention is a critical business metric to them, the traditional, reactive framework poses a lot of constraints, primarily because it fails to provide the risk build-up over the entire customer lifecycle.

Unstructured Data 40

Unstructured Data Customer Retention Structured Data Contact Center 40

VOZIQ

JUNE 16, 2022

In my experience while working with the leaders of several recurring revenue businesses, I’ve realized while customer retention is a critical business metric to them, the traditional, reactive framework poses a lot of constraints, primarily because it fails to provide the risk build-up over the entire customer lifecycle.

Unstructured Data 40

Unstructured Data Customer Retention Structured Data Contact Center 40

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64